Digital software
Macprit is digital macOS software sold as a one-time licence for one Mac.
Please use the trial before buying so you can test the app, your Mac model, and any hardware-dependent features.
Refund Policy
Fair refunds for a one-time Macprit licence.
Macprit is paid digital software. The trial exists so you can check whether Macprit works well on your Mac before buying.
Refunds we may consider
Refunds may be considered for duplicate purchases, accidental purchases reported promptly, licence delivery or activation problems that support cannot resolve, or a technical fault that stops Macprit working as described and cannot be fixed through reasonable support steps.
If a refund is required by law, this policy does not limit that right.
Goodwill refunds may be refused
A goodwill refund may be refused if the request is simply a change of mind after using the app, if hardware-dependent features were unsupported after the trial and compatibility wording made that clear, if reasonable support steps are refused, or if the licence has been shared, misused, or used in a payment dispute.
Physical knock input requires a supported MacBook. Battery and lid features require MacBook hardware.
Original payment method
Approved refunds are returned through Stripe to the original payment method.
Bank and card processing times are controlled by Stripe and your payment provider, so a refund may not appear immediately.
Request a refund
Email hello@avencreative.co.uk with the email used at checkout, your order or licence details, and the reason for the request. If the request is about a technical issue, include your Mac model, macOS version, and the support steps you have already tried.
This policy does not affect any statutory rights you have under UK consumer law, including rights relating to faulty digital content or rights that cannot legally be limited.